Terms of Service
This Terms of Service creates a contract between you and Muse Hub (the “Agreement”). Please read the Agreement carefully.
Introduction
Muse Hub is a digital platform provided by Muse Hub, LLC. This Muse Hub Terms of Service Agreement ("Agreement") governs your use of Muse Hub's services ("Services"), through which you can access, purchase, or subscribe to music and audio tools, content, and related services (collectively, "Content"). Content may be offered by Muse Hub or third-party providers.
Service Availability
Our Services are available in the following territories: Australia, Austria, Belgium, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Türkiye (Turkey), United Arab Emirates, United Kingdom, United States, and Vietnam (each a "Home Country"). By creating a Muse Hub Account in a specific country or territory, you designate it as your Home Country.
To use Muse Hub, you need compatible hardware, software (latest version recommended), and Internet access. The performance of Muse Hub may be affected by these factors.
Account
You can view and access certain Content on Muse Hub without an account. Purchasing Content and accessing purchased Content requires a Muse Hub account. Your account is valuable, and you are responsible for maintaining its confidentiality and security. Muse Hub is not responsible for any losses arising from unauthorised account use. If you suspect any compromise of your account, please contact Muse Hub support immediately.
You must be at least thirteen (13) years old to create an account and use our Services. Accounts for users under this age must be created by a parent or legal guardian.
Payments, Taxes, and Refunds
Content on our Services may be offered free of charge or for a fee, both constituting a “Transaction.” Each Transaction is an electronic contract between you and Muse Hub, and/or you and the entity providing the Content. Muse Hub will charge your selected payment method for paid Transactions, including applicable taxes.
When you make your first Transaction, Muse Hub will charge your selected payment method for any paid Transactions, including any applicable taxes. You agree that Muse Hub or its associated billing partner may store and use these payment methods for Transactions. Your primary payment method will be displayed at the top of your account settings payments page.
You can associate multiple payment methods with your Muse Hub account. Muse Hub or its associated billing partner may store and charge these methods for Transactions. If your primary payment method fails (due to expiration, insufficient funds, etc.), you authorise Muse Hub or its associated billing partner to charge any other stored payment method. You remain responsible for any uncollected amounts.
Muse Hub may provide an account balance feature ("Muse Wallet"). The Muse Wallet is not a bank account and functions solely as a prepaid balance for ordering Content, Services, and Products within Muse Hub. You may add funds to the Muse Wallet up to a maximum limit of $500 (or its equivalent in your local currency). You will be notified of changes to the Muse Wallet balance and usage limits. Continued use of the Muse Wallet after changes means acceptance of these changes. Muse Wallet funds do not constitute a personal property right and have no value outside of Muse Hub. Muse Wallet funds are non-transferable, do not accrue interest, dividends, or any other earnings, are not deposits, and are not insured by the Federal Deposit Insurance Corporation or any other governmental agency or any other guarantee funds or compensation mechanism. Refunds of Wallet credits are not provided unless required by law. Unless stated otherwise in these Terms, once your Muse Hub Account is closed, any funds remaining within your Muse Wallet may be retained by Muse Hub, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
All Transactions are final, although in cases of technical issues preventing or unreasonably delaying delivery of Content, your sole remedy is either replacement of the Content or refund of the price paid, at Muse Hub’s discretion.
Muse Hub may update your payment information based on information provided by payment networks or financial institutions.
Transaction billing details can be found on our support page. You agree to receive all invoices in an electronic format, which may include email. Content prices are subject to change at any time. If technical problems prevent or unreasonably delay delivery of Content, your exclusive remedy is either replacement of the Content or a refund of the price paid, at Muse Hub's discretion. Muse Hub reserves the right to suspend or cancel payments or refuse a refund request in cases of fraud, abuse, or unlawful or manipulative behaviour.
Non-Refundable Content. Please be specifically advised that audio content, including but not limited to musical loops, samples, and sound effects ("Elements"), are non-refundable. By proceeding with your purchase, you expressly agree to waive your right to a refund. This policy acknowledges the unique nature of digital audio content and our commitment to protecting the rights and efforts of content creators who distribute their work through Muse Hub.
Right of Cancellation: For all products, except Non-Refundable Content, you may cancel your order within fourteen (14) days of receipt without providing a reason. To cancel, inform us of your decision through our designated cancellation process, which may include using our "Report a Problem" feature or contacting Muse Hub Support directly. Paid Subscriptions automatically renew until cancelled. Access to subscription content will continue until the end of the current billing cycle. No refunds will be provided for partial subscription periods.
Effects of Cancellation: We will reimburse you within 45 days of receiving your cancellation notice using the same payment method you used for the Transaction.
Exception to Right of Cancellation: You cannot cancel an order for Content delivery that has begun with your consent and acknowledgment that you thereby forfeit your right to cancellation.
Privacy
Your use of our Services is subject to Muse Hub’s Privacy Policy, which is available on our website. This policy outlines how we collect, use, and protect your personal information, and we encourage you to read it thoroughly to understand our practices.
Services and Content Usage Rules
Your use of the Services and Content must adhere to the rules outlined in this section (“Usage Rules”). Violating these Usage Rules constitutes a breach of this Agreement. Muse Hub reserves the right to monitor your use of the Services and Content to ensure compliance with these rules
- You must not reverse engineer or attempt to reverse engineer Muse Hub or content received via Muse Hub.
- The provision of Services or Content does not grant you any commercial rights or constitute a waiver of any copyright owners’ rights.
- You may not manipulate usage statistics, ratings, or reviews by any means, including automated processes.
- You are prohibited from using software or devices to scrape, copy, or monitor any part of the Content or Services.
- It is your responsibility to not lose, destroy, or damage Content once downloaded. Regular backups are encouraged.
- Do not tamper with or circumvent any security technology included with the Services or Content.
- Access our Services only through authorised Muse Hub software and do not modify or use modified versions of such software.
Termination and Suspension of Services
Muse Hub may terminate or suspend your access to the Services if you fail to comply with any provision of this Agreement. This may occur without notice and includes terminating your Muse Hub account and/or access to the Services.
If you believe your account has been terminated or suspended in error, you may appeal the decision by contacting Muse Hub support within 14 days of the termination or suspension. Muse Hub will review your appeal and provide a response within 30 days.
Additionally, Muse Hub reserves the right to modify, suspend, or discontinue the Services (or any part thereof) at any time with or without notice. Muse Hub will not be liable to you or any third party should it exercise such rights.
Downloads
You may be limited in the number of Content items you can download, and some downloaded Content may expire after a certain time. Some Content may not be available for download at all.
You can redownload previously acquired Content to a maximum of 5 devices registered with your Muse Hub account. However, Content may not be available for redownload if it is no longer offered on our Services.
Content may also be removed from our Services at any time (e.g., if the provider removes it). Whilst Muse Hub will endeavour to preserve access to previously purchased content, you acknowledge that Content removed from Muse Hub may not be available for acquisition, download or redownload.
Subscriptions
Our Services may offer access to Content or Services on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew until cancelled. Learn more about cancelling your subscriptions on our support page. You will be notified of any price increase for a Paid Subscription and your consent will be required to continue.
If your payment method fails and you have not cancelled the Paid Subscription, you remain responsible for any uncollected amounts. We may attempt to charge the payment method as you update your payment information. This may result in a change to the start of your next Paid Subscription period.
Free trials or offers may be available for certain Content, including Paid Subscriptions. If you decide to unsubscribe before we start charging your payment method, cancel the subscription at least 24 hours before the trial ends.
When your Paid Subscription ends, you will lose access to any functionality or Content that requires such a subscription.
Content and Service Availability
Terms in this Agreement related to Services, Content types, features, or functionality not available in your Home Country are not applicable to you unless they become available. To see available Content types in your Home Country, visit our Services or check our support page.
Certain Services and Content available in your Home Country may not be available when you travel outside of your Home Country.
Third-Party Devices and Equipment
The full functionality of Muse Hub Services may not be accessible on non-Muse Hub devices. Certain Services might require or suggest the use of third-party equipment, which should be used according to the terms and conditions of the equipment and in line with the manufacturer’s instructions. By using our Services, you acknowledge that Muse Hub may occasionally download and install updates to its software on third-party equipment.
Your Submissions to Our Services
Muse Hub Services may allow you to submit materials such as comments, ratings, reviews, and other content. Your use of these features must comply with our Submission Guidelines, which are subject to updates. If we find materials that violate our guidelines, we reserve the right to remove them. If you encounter content that breaches these guidelines, please report it to us.
You grant Muse Hub a worldwide, royalty-free, perpetual, nonexclusive licence to use the materials you submit within the Services and for Muse Hub’s internal purposes. We may monitor, remove, or edit submissions, including through automated content filters and human review.
Submission Guidelines prohibit:
- Posting materials without necessary permissions or rights, or that infringe on third-party rights.
- Posting objectionable, offensive, unlawful, deceptive, or harmful content.
- Sharing personal, private, or confidential information of others without consent.
- Engaging in illegal, fraudulent, or manipulative activities.
Content licences are provided either by Muse Hub or third-party providers (“Content Providers”). Muse Hub acts as an agent for Content Providers, facilitating the transaction but not being a party to it. The content acquired is governed by an End User Licence Agreement (“EULA”), provided either by Muse Hub or the Content Provider. By purchasing or downloading content within Muse Hub, you are agreeing to the terms provided the corresponding content End User Licence Agreement.
In-App Purchases
Some apps may offer content, services, or functionality within the app (“In-App Purchases”). These purchases may be subject to additional terms and conditions.
Maintenance and Support
Muse Hub is responsible for maintenance and support of its own apps. Third-party Content Providers are responsible for maintenance and support of their own Content.
Additional Terms for Specific Content
Certain content available on Muse Hub may be subject to additional terms set by Content Providers. These terms may dictate usage rights, limitations, and responsibilities specific to that content.
When determining the order of search results, Muse Hub considers factors such as metadata provided by Content Providers and user engagement.
Miscellaneous Terms Applicable to All Services
Defiinitions
Definition of Muse Hub In this Agreement, "Muse Hub" means Muse Hub LLC and its affiliates.
Contract Changes
Muse Hub reserves the right to modify this Agreement and to impose new or additional terms or conditions on your use of the Services. Such changes will be effective immediately upon posting. Continued use of the Services after changes indicates your acceptance of the new terms.
Third-Party Materials
Muse Hub is not responsible or liable for third-party materials included within or linked from the Content or the Services. Charges or obligations incurred with third parties are your responsibility.
Intellectual Property
The Services, including but not limited to Content, graphics, user interface, and software used to implement the Services, are protected by intellectual property laws and are owned by Muse Hub or its licensors. No portion of the Services may be reproduced or used in any manner other than as expressly allowed by this Agreement.
Copyright
Muse Hub respects the intellectual property of others and expects users to do the same. You can report a suspected case of copyright infringement by submitting relevant details and supporting evidence to support@musehub.com
Disclaimer of Warranties; Liability Limitation
Muse Hub does not guarantee uninterrupted or error-free service and is not responsible for loss or damage resulting from the use of the Services. Liability will be limited to the maximum extent permitted by law.
Waiver and Indemnity
By using the Services, you agree to indemnify and hold harmless Muse Hub against any claims related to your breach of this Agreement or your use of the Services.
Governing Law
This Agreement is governed by the laws of the State of California, excluding its conflict of laws principles.
Other Provisions
This Agreement constitutes the entire agreement between you and Muse Hub. It supersedes all prior agreements regarding its subject matter. Any failure by Muse Hub to enforce any provision of this Agreement does not constitute a waiver of that provision.
Notices
Muse Hub may provide notices to you via email or postings on the Services. Such notices will be deemed effective immediately.
Export Compliance
You agree to comply with all applicable import/export laws and regulations. You agree not to export the Content and Services or Hardware or allow use of your Account by individuals of any countries to which encryption exports are at the time of exportation restricted by the U.S. Bureau of Export Administration. You represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited country.
Contact Information
If you have any questions, concerns, or feedback regarding this Agreement or the Services, please contact us at support@musehub.com
Agreement last updated: Jun 24, 2024